The setup of Claimbase is simple. Visit Claimbase in the Shopify App Store, click "Add app", and follow the setup flow. The installation and setup usually takes less than 5 minutes.

Yes, we offer a 14-day free trial for you to try out Claimbase. No credit card required. Even when using Claimbase on the paid plan, we employ a success-based pricing model. Meaning, you only pay a 2% fee for the products that Claimbase helps you sell. You can cancel your plan anytime, no questions asked.

For any paid plan, your fees will appear on your Shopify invoice, so no extra invoice or payment effort for Claimbase.

Yes, streaming stays entirely as is: Going live on your IG through a phone. We connect to your Instagram account through a FB login once. That is done within 1 minute, after that, the connection is active until it is removed by you.

Yes, absolutely! Claimbase is 100% integrated into your very own Shopify admin and there is no difference in how the orders created by Claimbase appear, compared to your normal orders that originate from your online storefront.

Claimbase is also integrated with your inventory, so everything happening in Claimbase, is synced to your Shopify store in real-time.

No. When your customer clicks on the checkout link, that Claimbase sent them after a successful claim, they are brought to a checkout page from your own Shopify store. The entire checkout happens within your customer's Instagram app, ensuring a least amount of steps and friction in their buying process.

Claimbase does not do the checkout and payment of your customer's orders. Instead, it links to the Shopify checkout of your store, that you and your customers are used to. This means, that with Claimbase, your customers are offered exactly the payment types that you set for orders that come through your online storefront.

For transaction fees, you pay the same fees you pay for orders originating from your online storefront.

Claimbase does not touch the shipping and payment of your customers' orders. Instead, it links to the Shopify checkout, that you and your customers are used to.

This means, that for checkouts created by Claimbase, your customers have the exact same shipping options and are taxed exactly like for your regular orders originating from your online storefront.

Yes. Claimbase only collects the absolut minimum amount of data needed for it to offer its services and deliver value to you and your customers.

In addition, the way Claimbase treats the data it handles, adheres to the European Union's General Data Protection Regulation (GDPR), one of the world's most strict data privacy regulations. For more information, visit our privacy policy.

Yes, Claimbase is compatible with other Shopify apps, plugins or themes.

Absolutely! You can install Claimbase on as many Shopify stores, as you want.

However, any given Instagram page can only be connected to one Shopify store at a time.

Claimbase is programmatically connected to Instagram and Shopify, for which it was successfully reviewed by both platforms. Claimbase is informed about certain actions happening on a connected Instagram page.

Not at this time. This is one feature we are working on though!

Not at this time. However, this is a feature, that we will release in the future.

We are constantly developing and releasing new features for the app regularly. For new feature announcements, please subscribe to our email newsletter.

At this time, we offer a single, success-based pricing plan. It includes all features of Claimbase. Merchants pay 2% of sales made through Claimbase. The fee is only due for successfully checked out and paid products. This ensures, that merchants only pay, if they are successful with Claimbase.

The claim-ID is a unique ID for each product, that you want to be claimable through Claimbase. Your customers need to comment the trigger word "claim", followed by the claim-ID of the product, in order for Claimbase to create a checkout for that product. E.g.: "Claim 23b". When claiming, the "Claim 23b" is case insensitive, meaning, that it does not matter, if your customers comment upper case or lower case letters. Merchants are free to define the claim-IDs for their products. Claim-IDs may contain all types of characters, except blanks and upper case letters.

In case your customers want to claim a product, they need to comment the trigger word "claim" followed by the unique claim-ID of the product: E.g. "Claim 23b".

This ensures, that no checkout is created, in case a customer comments the unique claim-ID of a product during your live sale, just because they want to see it again.

We offer email support at contact@claimbase.app and are available for a video call anytime you need us. To request a meeting, contact us at the via email!

No! Claimbase is officially reviewed by both Meta and Shopify. This is also how we are integrated and have access to relevant data on both platforms.

Yes. Claimbase currently only works for Shopify stores that sell on Instagram. We are working on integrating more channels.

If you currently use a different online store hosting provider or don't have an online store yet, we are happy to help you set up your own Shopify store!

Yes, you need to upload products, that you want to sell through Claimbase, to your Shopify store and define a unique claim-ID for each product before the sale.

While this might sound like additional effort, we are working hard to make this extra step minimal. Soon, you will be able to edit your products right when you price them, and upload all of them in bulk with just a few clicks.

No! Your customers do not need to download the app or sign up to anything. For them, claiming and checking out happens right on Instagram, just as they are used to.

Yes! Your host will see in real-time, who successfully claimed the item in the claims page. Also the not successful claims are shown, so you can mention, whose claims came through. We know, viewers are always eager to make sure, that their claim came through.

Yes! No matter how many items your customer claims during your live-, story-, feed sale or through your DMs, all items are placed in one basket and are checked out all at once. Just like with an order from your online store.

You as the merchant can set the stock level for each of your items. Claims for that item are succesful, and receive a checkout link, until its stock level is reached.

E.g.: If the product's stock level is set to 5, the first 5 claims for that product receive a checkout link, the subsequent ones are not successful and don't receive checkout links.

In your claims list, not only successful claims are displayed, but also not successful claims. This way, you can go back later and see, which product to get more of in the future.

Yes! You as the merchant can remove any product from an open checkout with just two clicks right from the claims page. This way, you can also do product swaps: Remove the original item from the checkout and ask your customer to claim the new product. The product, that was removed from the checkout, is available for claiming again.

Not yet. However, we are working towards a solution, that you as a merchant can set, whether or not you want your customers to be able to edit their checkouts.

Meaning: You could either set, that customers cannot add or remove products. Alternatively, you will be able to set, that they can remove claimed products and add some from your online store.

Currently, checkout links go out immediately after a successful claim. If there is demand for checkout links going out at a specific point in time, e.g. after a live sale vs. during the live sale right after a successful claim, this can be realized within certain boundaries. If this is important to you, please reach out to us!

Yes! You can choose any of the following expiry times for all your checkouts:

1h, 2h, 3h, 6h, 12h, 24h, 2 days, 3 days, 7 days

The expiry time starts with the last claim of the checkout. This way, you can freely set after which time payment should be due.

You can also set, if the checkout links should be deleted upon expiry. That means, after expiry, the products cannot be purchased through the checkout link anymore.

If you choose not to, after expiration, the products can still be purchased through the checkout link, however the products are also claimable again by all other customers. In this case, they would be removed from the original checkout and added to a checkout of the new customer, giving the original customer a motivation to check out the product within your set expiry time.